Privacy Policy

Privacy Policy for Soloist and its associated companies

This is an overview of:

  • The types of information we collect about you
  • How we collect and use it
  • Who we might share it with
  • The steps we’ll take to make sure it stays private and secure
  • Your rights to your information

Who we are

When we say ‘we’, we mean CV Databases Limited trading as Soloist, along with its associated companies The Interim Hub Limited, Competex Limited, Competex Pro Limited and Hub IT Limited.

Our website address is https://soloist.co.uk.

Our office address is The Old Bakery, Blackborough Road, Reigate, RH2 8JX, United Kingdom.

What personal data we collect and why we collect it

The personal data we collect from users and site visitors includes:

  • Name
  • Email address
  • Company name
  • Location
  • Website and social media links
  • Information on education and professional qualifications
  • Information on past and current employment
  • A current photo
  • A current CV

We’ll only collect your information in line with relevant regulations and law and this may relate to any of our products or services you apply for, currently hold or have held in the past. You’re responsible for making sure you give us accurate and up to date information. If you provide information for another person, such as an additional director of your consultancy company, you’ll need to tell them how to find this Privacy Policy and make sure they agree to us using their information for the purposes set out in it.

How we’ll use your information

We’ll use it to provide any products and services you’ve requested and other purposes, for example:

  • to understand how you use our services
  • to carry out our services
  • to improve our products and services
  • to offer you other services we believe may benefit you
  • unless you ask us not to

We’ll only use your information where we’re allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.

Our use of cookies

We use analytics software provided by Google Analytics, and customer relationship management software provided by Hubspot, for the purposes of helping us improve our services. We use Analytify as an add-on to Google Analytics.

Please see below information and links to the privacy policies of these third party providers.

Analytics

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use analytics software provided by Google Analytics, and customer relationship management software provided by Hubspot, for the purposes of helping us improve our services. Please see below an outline of their use of cookies.

Google Analytics

“At Google, we are keenly aware of the trust you place in us and our responsibility to keep your privacy and data secure. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it, and how we use it to improve your experience. The Google privacy policy & principles describes how we treat personal information when you use Google’s products and services, including Google Analytics.

Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. Learn more

In addition, Google Analytics supports an optional browser add-on that – once installed and enabled – disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Where a site or app uses Google Analytics for Apps or the Google Analytics for Firebase SDKs, Google Analytics collects an app-instance identifier — a randomly generated number that identifies a unique installation of an App. Whenever a user resets their Advertising Identifier (Advertising ID on Android, and ID for Advertisers on iOS), the app-instance identifier is also reset.

Where sites or apps have implemented Google Analytics with other Google Advertising products, like Google Ads, additional advertising identifiers may be collected. Users can opt-out of this feature and manage their settings for this cookie using the Ads SettingsLearn more

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service, and to give website owners a sense of which country, state, or city in the world their users come from (also known as “IP geolocation”). Google Analytics provides a method to mask IPs that are collected (detailed below) but note that website owners have access to their users’ IP addresses even if the website owners do not use Google Analytics.”

Hubspot

“Our customers can use the tools we provide, as well as tools provided by third parties, to collect Navigational Information when you visit their webpages on the Subscription Service. HubSpot does not control our customers’ use of these tools, nor do we control the information they collect or how they use it.”

View Hubspot’s Privacy Policy here.

Analytify

Who we can share your information with

We may share your information with other group companies and any subcontractors, agents, or service providers who work for us or our associated companies. When we do this, we will ensure that the organisation that we share your data with is fully GDPR compliant.

The organisations we work with and who we may share your information securely with are:

  • The Competex Group of companies – Competex Limited, Competex Pro Limited, The Interim Hub Limited and Hub IT Limited, all based at The Old Bakery, Blackborough Road, Reigate, RH2 8JX
  • Stripe payment gateway, https://stripe.com/gb/privacy
  • WooCommerce.com, https://automattic.com/privacy/

Your details will never be shared with any third party for any purpose other than that of carrying out the services we already provide to you, or for the purpose of carrying out additional services that you have opted into.

How long we’ll keep your information

We’ll keep your information for as long as you have a relationship with us. After the relationship ends, we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, or for other reasons e.g. fighting fraud and financial crime, and responding to requests from regulators. All data we hold for you will be completely deleted 7 years after the termination of our arrangement with you. You have the right to request the deletion of your data at any time.

Transferring your information overseas

Your information may be transferred and stored in countries outside the European Economic Area (EEA), including some that may not have laws that provide the same level of protection for personal information. When we do this, we’ll ensure your data is treated with an appropriate level of protection.

Your rights

You have a number of rights relating to your information, including but not limited to:

  • To request a copy of the data we hold for you
  • To ask us to share it with another party
  • To ask us to update incorrect or incomplete details
  • To object to or restrict processing of it
  • To opt-out of us using it
  • To ask us to delete it
  • To make a complaint

Contact

In the event of any privacy-related concerns, please contact Amy Fowler at amy@soloist.co.uk or on 01737 234561.

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