People Source Consulting are currently seeking experienced Service Designers with a background in ServiceNow to support the evolution of our clients IT Service Design function. Establishing a robust baseline position and developing the right ways of working and supporting toolkit to make their work an integral part of their IT Customer Journey.
They are looking to:
*Hold a robust ‘as-is’ view of our architecture across business and operational services using common tools and formats
*Integrate with our IT Customer Journey (internal approval process) by defining key guidance and products that are common to all requests, are scalable and support successful delivery
*Provide farther reaching design services
Essential skills and experience:
*Able to deliver a capability review and gap analysis of a Service Design function.
*Able to review and baseline our technology architecture and support development of core products and tools
*Able to review and develop user experience design products and toolkits to support our internal IT Customer Journey
*Able to develop working options for design resource tracking and activity reporting up to Chief Information Officer level
*Able to develop and articulate additional investment requirements in a portfolio style business case
*Demonstrable knowledge of roadside, control room and corporate based technologies
*Able to work with ServiceNow
Work is 100% remote and ALL successful candidates will have to undergo baseline security clearance.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.